Loop Rewards Questions

What is Matthews Loop Rewards?                                   

Loop Rewards is a FREE mobile app that rewards you with Loop Cash every time you shop ANY participating Loop Rewards business. Then, turn that Loop Cash into real cash savings by spending it on great deals at ANY of the 100+ participating Loop Businesses. Earn Loop Cash here and redeem it anywhere? Yes!

 

Who Can Download the Loop Rewards App?

Anyone! The app is free for anyone to download from the App Store or Google Play!



What If I Don't Have a Smart Phone?

No problem…you can still use the Loop Rewards App! Every Matthews service drive is equipped with an iPad so the Service Team can assist customers who don't have a mobile device. Matthews customers without smart phones can still enjoy all the service benefits. 

 

How Do I Earn Loop Cash?

Anytime you spend money at Matthews Auto, any grocery store or gas station, or at any participating Loop business, you can earn Loop Cash! Open your Loop Rewards App, select the business you shopped at, select earn, and your phone's camera screen will pop up. Simply, take a picture of your receipt within the app and a percentage of your total will be added automatically to your Loop Cash balance!  Once added, your Loop Cash is available to spend immediately.

 

What do I Use my Loop Cash for?

Use your Loop Cash to access hundreds of deals at Matthews Auto and at over 100 local businesses that you use every day, like restaurants, shops, gas stations, grocery stores, and more!

 

What Businesses Are in the Loop?

Matthews: We have over 100 local participating businesses. Click here to see a complete list of places you can use your Loop App athttps://www.matthewsauto.com/matthews-loop-merchants.htm

Scranton: We have over 55 local participating businesses. Click here to see a complete list of places you can use your Loop App at! https://www.planetkiapa.com/loop-rewards-merchants.htm

 

How Much Loop Cash Does Each Deal Use?

Your Loop deals always require the same amount of Loop Cash as what you are saving! For example, if you are saving $20 off your service bill at Matthews Auto, you will use $20 Loop Cash from your account to access that deal!  

 

Can I Use More Than One Loop Deal at a Time?

For the Free Basic Membership, only one Deal may be activated per transaction, however for the upgraded Loop Reward Memberships, sold at Matthews Auto: (Gold, Black, Platinum) - Depending on the level, you may qualify to use more than one Loop deal per transaction.

 

Does My Loop Cash Expire?

Yes. Loop Cash expires 5 years from the day you earned it and the Loop App always uses your oldest Loop Cash first.

 

What If I forget my Password?

Utilize the "forgot my password" option on the Loop App's login screen. You will receive an email containing a link to reset your password to whatever you choose.

 

What If I forget my Username?

We can help with that! Just email us at, contact@looprewards.com, and we will check to see what email address your Loop Rewards account is under.

 

What are the Upgraded Memberships?

Upgraded Loop Rewards Memberships are sold at all Matthews Auto locations. These memberships give customers access to even richer savings for their vehicle and around town!


Didn't get the answer to your question? Feel free to email us at, contact@looprewards.com,  or go to www.LoopRewards.com. We're here to make sure you Enjoy all the Benefits your Loop Membership has to offer!


AutoAwards Matthews Cash and Loop Rewards - FAQ's

 

Can I use My Auto Awards Matthews Cash and Loop Rewards on the same transaction?

No. Matthews Cash and Loop Rewards benefits cannot be used in conjunction with each other.

 

What Happens to my Current Auto Awards Cash?

Nothing. You will still retain your Matthews Auto Awards Cash until the expiration date. You can use this Cash as you always have at Matthews in Service or toward the Purchase of a New or Used Vehicle at Matthews.

 

Will I still be able to redeem my Matthews Cash or Auto Awards? 

Yes, Absolutely!  You can redeem your Matthews Cash in Service (must maintain a minimum balance of $250 in your Matthews Cash Account) or toward the purchase of a New or Used Vehicle at any Matthews Auto or Planet PreOwned Location.

 

Will I still be able to earn Matthews Cash on Auto Awards?

No, Effective April 1st, you will no longer use your AutoAwards account to Earn Matthews Cash in the Service Department.  Everything else stays the same.  To continue earning on purchases at Matthews Auto, download the Loop app at www.LoopRewards.com

 

Will I still be able to use my Auto Awards Benefits?

Yes!  You will continue using your AutoAwards Benefits as you always have - save on service and save on your next vehicle purchase.

 

What is my Auto Awards Matthews Cash Balance?  

You can check your Matthews Cash Balance Here:  Check My Matthews Cash Balance

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